North Shore Labs

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NSL INSIGHT



When your company isn't working properly​

your brand suffers



What makes a brand excellent?





An excellent brand is more than a logo or a slogan.


Research shows that an excellent brand comes from within: it is the external representation of every internal thing about a business:

  • vision
  • purpose & mission
  • strategy, plans & goals
  • culture
  • employee engagement
  • leadership style
  • relationships
  • governance
  • systems & technology
  • products & services
  • communications
  • and more...


The role of internal performance





Internal Performance is the key to brand excellence.


Quality internal performance results in:


  • excellent customer experiences
  • strong sales growth
  • improved employee engagement & morale
  • higher staff retention
  • strong financials
  • leading market position and, ultimately
  • survival


Improving Internal Performance
Shouldn't Be Hit-and-Miss

You Can't...



  • ... change what you can't measure
  • ... achieve insight without measurement
  • ... understand without insight
  • ... plan without understanding
  • ... improve without plans


NSL insight



... for clients who want measurable improvements in their internal performance.


At North Shore Labs we combine the best business, change and coaching research together with analytics to create an impactful intervention in your business.




Lets work together

The NSL Insight Lifecycle



How we work with you



Setup



We gain demographic information from you about your company (number of employees, roles, departments, locations of offices etc), and tailor an NSL INSIGHT survey for you.



MEASURE



Each of your staff completes an 8-minute survey.


Responses are anonymous. Only aggregated data is reported, where individuals cannot be re-identified.



INSIGHT



We apply our analytics to the survey responses to automatically build your NSL INSIGHT report: a holistic picture of your company's internal performance, with a view into each demographic specified in the setup phase.



UNDERSTAND



Your accredited North Shore Labs consultant will lead debrief and design thinking workshops intended to ensure that all key stakeholders have an appropriate understanding of your internal performance, and that the way forward is agreed.



IMPROVE



The outcomes of the understanding phase are used as the basis for co-design of action plans. Implementation of these plans will involve use of techniques such as the 3-box method, along with coaching/mentoring of key staff.



Make PERFORMANCE IMPROVEMENT A HABIT



Achieving and maintaining brand excellence is a process of continually improving your internal performance to match the constant evolution of change and growth in the business and its markets.


Regular NSL INSIGHT re-measurement embeds performance improvement into your business. It does this by providing critical evidence that action plans have had a positive impact on the business and encourages a cycle of reflection, improvement and growth.



Benefits of working with NSL INSIGHT



Quick and easy to use tool with rapid, automated feedback



Understand quickly what's working (or not) in your organisation



Evidence-based decision making for change and growth



Measure improvements to all aspects of your performance



Simplified reporting to Board on strategic initiatives



Comprehensive risk management framework



NSL INSIGHT. FIRE UP YOUR BRAND.



Sign up for your free individual NSL INSIGHT report today.


Or, sign up your company for the full NSL INSIGHT ENTERPRISE experience.



SIGN UP NOW

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